Privacy & Cookie Policy

Order Security

All of our checkout procedure is taken over a secure sockets layer (SSL), ensuring safe use of credit/debit cards online. We also have additional security to protect our customer database that is restricted to internal use.

It is your responsibility to keep your account and password details from being disclosed.

Personal Data Policy

How does House of Townend collect your personal information?

We may collect your personal information through some of the following ways:

When you register or use houseoftownend.com.
When you register for the Cellar Door Loyalty Scheme.
When you contact House of Townend by telephone or email.
When you enter any prize draws or competitions run by House of Townend
When you register for a discount code from House of Townend.
When completing any surveys that we send to you for research purposes.
When completing any forms for employment purposes.

What sort of personal information will House of Townend collect about you?

In addition to personal details such as your name, date of birth, address, email and telephone number, House of Townend may also collect some of the following personal information about you:

Details of transactions you make from House of Townend (whether in store or via the Website).
Details of your buying preferences, such as your favourite products.

What does House of Townend use your personal information for?

We will treat all your personal information as private and confidential (although we reserve the right to disclose this information in certain circumstances, as set out below). All data is collected lawfully and maintained in accordance with the General Data Protection Regulation 2016 ((EU) 2016/679) and the Data Protection Act 2018.

We will make use of your personal information for the following:

Process any orders that you make via the Website or in store (please note that your details may need to be passed to a third party in order for them to supply or deliver the product or service that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds).
Process payments and prevent fraudulent transactions (we may retain your details for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).
With your consent, retain your personal information, preferences and details of your transactions in order to keep you informed by email, telephone and/or through other digital means including social media platforms, about products and services (including special offers, discounts, promotions, events and competitions) offered by House of Townend.
Register you on the Website or our in store Loyalty Scheme and where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address).
Assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes).
Administer any prize draws or competitions run by House of Townend. Please refer to the specific terms & conditions for each prize draw or competition.
Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer.

By providing your details to House of Townend you agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights.

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary. Under data protection legislation you have the right to access information held about you.

Transfer of Personal Information to Third Parties

We may share your personal information with the third parties set out below for the purposes we have described above:

1. External third parties such as: (a) service providers who provide IT and system administration services; (b) professional advisers including lawyers, bankers, auditors and insurers; and (c) HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances;

2. Specific credit referencing and reporting agencies including:

TransUnion Information Group Limited (acting as a controller of your information) who will process your information in accordance with its privacy policy, a copy of which can be found here; and
Dun & Bradstreet Limited who will process your information in accordance with its privacy policy, a copy of which can be found here.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

How can I unsubscribe?

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then there are a number of ways you can unsubscribe. These are as follows:

You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed.
In relation to the website you can choose to opt out of communications by unticking the “subscribe to newsletter” box at the checkout.
Alternatively, you can contact our customer services by calling 01482 638888.
Please note that in relation to our in store Loyalty Scheme, you can ask a team member in any one of our stores to update your preferences.

Cookie Policy

This cookie policy relates to the website (www.houseoftownend.com) (the “website”) operated by House of Townend Limited, a company registered in England. Our company number is 00723084 and our registered office is at Wyke Way Melton, North Ferriby, East Riding Of Yorkshire, HU14 3BQ (“we”, “our” or “us”).

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website. It also allows us to improve our website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer (or another device used to access the internet) if you agree (where applicable). Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes of which we use them in the table below:

Category	Cookie Title Cookie Name	Purpose	More Information	Expiry
Necessary	_RequestVerificationToken	Helps prevent Cross-Site Request Forgery (CSRF) attacks.		Session
	AWSELB	Used to distribute traffic to the website on several servers in order to optimise response times.	https://sample-api-v2.crazyegg.com/n /219833/all?v=7u ser_script_version=1579100735	Session
	Cid	This cookie is necessary for credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.	https://bit.ly/35ZsVKC	2 years
	Local_storage_support_test	The cookie is used in context with the local-storage function in the browser. This function allows the website to load faster by pre-loading certain procedures.	https://platform.twitter.com/widgets.js	Persistent
	p.gif	Keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data.	https://bit.ly/2TpODF0	Session
Marketing	TASSK	This cookie allows the visitor to view embedded content from TripAdvisor, such as advertisement.	https://bit.ly/36Y8DSY	179 days
	TAUD	This cookie allows the visitor to view embedded content from TripAdvisor, such as advertisements. This cookie is also used by the website to determine if visitors click on the advertisements, in order to collect payments from TripAdvisor.	https://bit.ly/36Y8DSY180	13 days
	.gif	N/A	https://bit.ly/3aiKMzA	Session
	_widgetsettings	N/A	https://bit.ly/376vmfC	Persistent
	_fbp	N/A	https://bit.ly/38k9iyx	3 months
	_hjIncludedInSample	Determines if the user's navigation should be registered in a certain statistical place holder.	https://bit.ly/3afiu9f	Session
	_kuid_	Registers a unique ID that identifies a returning user's device. The ID is used for targeted advertisements.	https://bit.ly/2Rp761U	180
	aackid	Collects data on visitors' preferences and behaviour on the website - this information is used make content and advertisement more relevant to the specific visitor.	https://bit.ly/3ajgmgB	1 year
	ads/ga-audiences	Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.	https://bit.ly/2TwRRGI	Session
	Ckid	Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.	https://bit.ly/2sC99Y0	1 year
	Ckid	Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.	https://bit.ly/370HbEk	1 year
	cktst	Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.	https://bit.ly/2NC0JXX	1 year
	CMID	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted advertisements.	https://bit.ly/2RpjNd4	1 year
	CMPRO	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - this also allows the website to limit the number of times that the visitor is shown the same advertisement.	https://bit.ly/35ZkbnB	3 months
	CMPS	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted advertisements.	https://bit.ly/2RsFh8K	3 months
	CMRUM3	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted advertisements.	https://bit.ly/3889mBk	1 year
	CMST	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted advertisements.	https://bit.ly/2traGk0	1 day
	demconf.jpg	Sets a unique ID for the visitor, which allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.	https://bit.ly/38jMKOr	Session
	demdex	Via a unique ID that is used for semantic content analysis, the user's navigation on the website is registered and linked to offline data from surveys and similar registrations to display targeted advertisements.	https://bit.ly/366kLjr	180 days
	dpm	Sets a unique ID for the visitor, that visitor, which allows third party advertisers to target the visitor with relevant advertisements. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.	https://bit.ly/2uQb6Rd	180 days
	fbh0	N/A	https://bit.ly/2NzVxUa	1 year
	fr	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	https://bit.ly/374x0ym	3 months
	gcma	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisements - this also allows the website to limit the number of times that the visitor is shown the same advertisement.	https://bit.ly/30F4UHT	1 year
	gid	This cookie is set to collect information on user behaviour and navigation which is used to optimise the website - the cookie also allows Google Ads and Google Analytics to compile data on visitors for marketing purposes.	https://bit.ly/2R4s6fj	2 years
	i	Registers anonymised user data, such as IP address, geographical location, visited websites, and what advertisements the user has clicked, with the purpose of optimising advertisement display based on the user's movement on websites that use the same advertisement network.	https://bit.ly/38hhOOM	1 year
	id	Registers a unique ID that identifies a returning user's device. The ID is used for targeted advertisements.	https://bit.ly/2G0SoZq	1 year
	IDE	Used by Google Double Click to register and report the website user's actions after viewing or clicking one of the advertiser's advertisements with the purpose of measuring the efficacy of an advertisement and to present targeted advertisements to the user.	https://bit.ly/2TytYOU	1 year
	idSync/AdX	Detects whether partner data synchronization is functioning and currently running - this function sends data between third party advertisement companies for the purpose of targeted advertisements.	https://bit.ly/2RkgqUs	Session
	pagead/1p-user-list/#	N/A	https://bit.ly/3730dtL	Session
	ph	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisements - this also allows the website to limit the number of times that the visitor is shown the same advertisement.	https://bit.ly/372sa4F	1 year
	Pixel/partner/img/eh8Ng4ndxwVihgSF/HS	Used to present the visitor with relevant content and advertisements - the service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers.	https://bit.ly/368WmtW	Session
	PMC	This cookie allows the visitor to view embedded content from TripAdvisor, such as advertisement. This cookie is also used by the website to determine if visitors click on the advertisements, in order to collect payment from Trip Advisor.	https://bit.ly/2sxqMrO	2 years
	ps/cmap	Determines how the visitor accessed the website - this information is used by the website operator in order to determine the efficiency of their marketing efforts.	https://bit.ly/2R1BzUw	Session
	ps/ps	Determines how the visitor accessed the website - this information is used by the website operator in order to determine the efficiency of their marketing efforts.	https://bit.ly/30B5bvd	Session
	pxrc	This cookie registers data on the visitor. The information is used to optimise advertisement relevance.	https://bit.ly/3alv6vx	2 months
	rlas3	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of displaying targeted advertisements.	https://bit.ly/2TJ6LKj	1 year
	rmxc	N/A	https://bit.ly/2NDdpO9	1 year
	rum	Collects data related to the user's visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of displaying targeted advertisements.	https://bit.ly/30tAFTY	Session
	sa_aud_cmp	This cookie is set by the audience manager of the website to determine the time and frequencies of visitor data synchronisation - cookie data synchronisation is used to synchronise and gather visitor data from several websites.	https://bit.ly/37fxmlK	1 day
	ServerPool	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.	https://bit.ly/373PJdz	Session
	SRT	This cookie allows the visitor to view embedded content from TripAdvisor, such as advertisement. This cookie is also used by the website to determine if visitors click on the advertisements, in order to collect payment from TripAdvisor.	https://bit.ly/38g80V1	Session
	st_browser_id	Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.	https://bit.ly/376iHJU	1 year
	TACds	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites	https://bit.ly/3ajgZXx	2 months
	TADCID	N/A	https://bit.ly/2NE8qwO	10 years
	TART	This cookie allows the visitor to view embedded content from TripAdvisor, such as advertisement. This cookie is also used by the website to determine if visitors click on the advertisements, in order to collect payment from TripAdvisor.	https://bit.ly/364cxsn	4 days
	TASession	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.	https://bit.ly/2TwsLb2	Session
	TATravelInfo	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.	https://bit.ly/2Rr5OmX	13 days
	TAUnique	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.	https://bit.ly/2R4WtCl	2 years
	TDCPM	Registers a unique ID that identifies a returning user's device. The ID is used for targeted advertisements	https://bit.ly/366RkxH	1 year
	TDID	Registers a unique ID that identifies a returning user's device. The ID is used for targeted advertisements.	https://bit.ly/30wp0nt	1 year
	test_cookie	Used to check if the user's browser supports cookies.	https://bit.ly/388HwF4	1 day
	Tr	Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers.	https://bit.ly/2uad8v4	Session
	uid	Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of displaying targeted advertisements.	https://bit.ly/38fPjRp	180 days
	usersync	Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisements. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.	https://bit.ly/2FWLyUU	Session
	w/1.0/sd	Registers data on visitors such as IP addresses, geographical location and advertisement interaction. This information is used optimise the advertisement on websites that make use of Open X.net services.	https://bit.ly/2RsmwSN	Session

Google Analytics	_dc_gtm_UA-#	Used by Google Tag Manager to control the loading of a Google Analytics script tag.	https://bit.ly/30q6yNe	1 day
	_ga	Registers a unique ID that is used to generate statistical data on a how the visitor uses the website.	https://bit.ly/30q6yNe	2 years
	_gat	Used by Google Analytics to throttle request rate.	https://bit.ly/30q6yNe	1 day
	_gid	Register a unique ID that is used to generate statistical data on how the visitor uses the website.	https://bit.ly/30q6yNe	1 day
	_hjid	Sets a unique ID for the session. This allows the website to obtain data on a visitor behaviour for statistical purposes.	https://bit.ly/30q6yNe	1 day
	Collect	Used to send data to Google Analytics about the visitors device and behaviour. Tracks the visitor across devices and marketing channels.	https://bit.ly/30q6yNe	Session
	Dph	Saves information about actions that have been carried out by the user during the current visit to the website, including searches with keywords included.		1 year
	History.store	Contains a visitor ID – this is used to track visitors’ navigation and integration on the website for internal website-optimisation.	https://bit.ly/2TtN5d5	Session

Cookies will expire after the time specified in the table above.

Please note that third parties may also use cookies, over which we have no control. These cookies are likely to be analytical cookies or performance cookies or targeting cookies.

If we collect personal data through the use of our website, we will do this in accordance with our privacy policy, a copy of which can be found at https://www.houseoftownend.com/privacy-policy

You can manage your cookie preferences by adjusting your browser settings to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our website.

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Privacy & Cookie Policy